FAQ

No two renovation projects are identical. In order to determine the budget for your window or door replacement project, we will need to completely understand your wants and needs. Arrange a free, in-home consultation and we’ll be able to offer you a free quote at your consultation. A Pella® design expert will work with you to comprehend your plan, choose high-quality products and take measurements for your replacements.

In addition to creating high-quality products in various styles, we also have payment and finance options to help make your replacement project realistic.

It’s our mission to ensure we answer each of your questions about windows and doors from Pella of Long Island. We’ll review all the features and choices available to you, including material choices and energy-efficient enhancements. To be sure we can cover everything, we recommend you allow about two hours for your consultation appointment.

Your in-home consultation is crucial to ensuring your happiness with your window and door replacement. It will help you choose the perfect windows or doors for your Long Island-area home and your budget. It’s best to set up your complimentary, in-home consultation when each of the decision-makers are able to be present. Our Pella® expert designer will talk through a number of standard questions like:

  • Which materials (vinyl, wood or fiberglass) are best suited for your Long Island-area home?
  • Which functional features are right for your windows or doors?
  • What level of energy efficiency is ideal for your home?
  • Which colors do you prefer?

Accurately quoting your replacement windows or entry door project hinges on the information we get through the in-home consultation. You can learn more about in-home consultations here.

Installations of replacement windows and doors from Pella of Long Island are run by a Pella® Expert InstallerSM. Under his or her guidance, Pella-certified installers will install your windows or doors for you. They must go through a thorough set of training courses to make sure your windows and doors are appropriately installed and match Pella’s warranty criteria. You can read more about your simple, no-guess installation day here.

Before they can be hired, Pella orders installers to pass a drug test and background check. Our installers are totally backed by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also protected for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and almost all of Canada. How will this affect you? Not only could you notice a drop in your heating and cooling costs, but you will help protect the environment.

The perk of Pella® vinyl windows is that you don’t have to paint them. They are made in a number of colors, so you’ll find a color that goes with your home. We do not recommend painting your vinyl products; this will nullify your warranty.

Pella of Long Island provides services and support that big-box stores can’t. Our expert staff has proficiency in selling, installing and servicing Pella® windows and doors. You’ll have a specific Pella sales team, consisting of a project manager, local service technicians and quality installers. We commonly use the term “single-source accountability.” You just have to get ahold of our office, your sales representative or your project manager with any questions or concerns you have, and we will get to work handling any issues.

There are a variety of reasons why Long Island-area folks choose Pella of Long Island for their replacement window and door needs. Our success is reliant on customer satisfaction, not stock prices. All of our high-quality windows and doors are created with care and serviced by Pella’s professional Direct Sales Network. Unlike other organizations who sell exclusively through third-party channels, Pella of Long Island has a dedicated window and entry door showroom. This distinct way of doing business provides you a personalized experience with the assistance of a local Pella®-certified team. Whether you are searching for the beauty of wood, the strength of fiberglass or the simple maintenance of vinyl—Pella of Long Island has a high-quality, energy-efficient and reliable solution.

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